QFF points on Uber rides

By Lchen3328 | Jul 13, 2018, 02:23 PM
Hi everyone
Is it just me or everyone else experience the same issue?
I used to get QFF points no issue at all from Uber rides where it came once a month.
But since Feb this year, it became weird despite having done 10 Uber rides to & from Australian Airports.
Received 1 correctly within 24 hours. Received another with points way too low. Another 8 no news despite numerous contacts to QFF centre & Uber.
Would love to hear your experience & how you have resolved this issue. Thanks
No member give thanks

By Brockf | Jul 13, 2018, 03:07 PM
Have received mine all ok. I do make sure I select Uber through the Qantas app though.
No member give thanks

By Jflyer | Jul 13, 2018, 06:00 PM
I received mine from May within a few days and like Brookf that was via the Qantas app to book it. This not the same subject I know but I have lately noticed that receiving QFF points for items bought thru the Qantas Mall are taking a long time, I have points pending to me from purchases I made thru David Jones back in May.
No member give thanks

By whoppersandwich | Jul 13, 2018, 06:44 PM
Took about a month for my bonus to credit, aside from that everything was normal.
No member give thanks

By zachfb | Jul 13, 2018, 11:09 PM
I also noticed status credits and points from domestic flights have taken about 2 days to come into QF account. maybe they're having a slow crediting week or so? I found that odd as usually points and status credits are in QF account by the time the plane lands?
Member who gave thanks

Lchen3328

By Steve987 | Jul 14, 2018, 03:51 PM
Where I’m finding things to be slow are from Rockpool group, particularly Rockpool Melbourne. They used to manage the process at POS but now have a manual process and 3 weeks later still no points.
No member give thanks

By Lchen3328 | Jul 17, 2018, 12:58 PM
I also noticed status credits and points from domestic flights have taken about 2 days to come into QF account. maybe they're having a slow crediting week or so? I found that odd as usually points and status credits are in QF account by the time the plane lands?
Loved the old day when SC & points arrived within an hour or so. Now 2 days following their recent IT 'upgrade'.

No member give thanks

By Lchen3328 | Jul 17, 2018, 12:59 PM
Where I’m finding things to be slow are from Rockpool group, particularly Rockpool Melbourne. They used to manage the process at POS but now have a manual process and 3 weeks later still no points.
They should have a tablet in the restaurant which gives you the point right on the spot. I spent $70 in Fratelli recently & received 400 points within 1 minute.

No member give thanks

By Steve987 | Jul 17, 2018, 05:47 PM
Where I’m finding things to be slow are from Rockpool group, particularly Rockpool Melbourne. They used to manage the process at POS but now have a manual process and 3 weeks later still no points.
They should have a tablet in the restaurant which gives you the point right on the spot. I spent $70 in Fratelli recently & received 400 points within 1 minute.


Yeah, they used to have that at Rockpool too. Has been a regression to the technological dark ages.
No member give thanks

By ExLibris76 | Jul 17, 2018, 08:27 PM
Hi everyone
Is it just me or everyone else experience the same issue?
I used to get QFF points no issue at all from Uber rides where it came once a month.
But since Feb this year, it became weird despite having done 10 Uber rides to & from Australian Airports.
Received 1 correctly within 24 hours. Received another with points way too low. Another 8 no news despite numerous contacts to QFF centre & Uber.
Would love to hear your experience & how you have resolved this issue. Thanks

It's not just you. Everything worked fine for me and QFF points were credited until about May/June when things went awry. Right now, I'm still waiting on at least 4 rides which have not been credited after almost 2 months. This is despite following procedure as usual, and booking my ride after first opening it from my QF app. Not sure where the fault is. But I'll wait exactly 2 months before I contact QF customer service.
Member who gave thanks

Lchen3328

By Lchen3328 | Jul 18, 2018, 12:33 PM
Hi everyone
Is it just me or everyone else experience the same issue?
I used to get QFF points no issue at all from Uber rides where it came once a month.
But since Feb this year, it became weird despite having done 10 Uber rides to & from Australian Airports.
Received 1 correctly within 24 hours. Received another with points way too low. Another 8 no news despite numerous contacts to QFF centre & Uber.
Would love to hear your experience & how you have resolved this issue. Thanks

It's not just you. Everything worked fine for me and QFF points were credited until about May/June when things went awry. Right now, I'm still waiting on at least 4 rides which have not been credited after almost 2 months. This is despite following procedure as usual, and booking my ride after first opening it from my QF app. Not sure where the fault is. But I'll wait exactly 2 months before I contact QF customer service.

Hi
I have done almost 10 rides but only credited 1 properly. I contacted QFF 6 times with no outcome. Contacted Uber, kept told they are working on it until they said it is QFF issue to follow up with. It has been 5 months for me...
No member give thanks

×
×

Forgot Password

If you’ve forgotten your password, simply enter your email address below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.

×

Resend activation email

If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.

×