? Delay in transferring JQ Plus and Max points to QFF

By Bait | May 12, 2018, 07:09 AM
Has anyone else experienced recent delay in points transfer from JQ Plus and Max to QFF?
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By comm_cousin | May 12, 2018, 01:28 PM
Same here. I flew JQ J class out on 15Mar and returned on 21Mar. Am still waiting for the points & SC's. I've submitted a missing points claim, but still nothing.
Makes one reconsider whether QFF membership is worthwhile.
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By plutekplutek | May 13, 2018, 09:55 AM
Takes 4-6 weeks usually. They are hopeless.
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By Jedi | May 14, 2018, 09:20 AM
Takes 4-6 weeks usually. They are hopeless.

Yes that is how long it takes and it is hopeless. I have to take 4 JQ flights a month due to no QF available and it takes 4-6 weeks for QFF points and SC to post. Have questioned it with QFF and the answer is they send it to JQ and wait for a reply and that's all they can do.
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By plutekplutek | May 14, 2018, 08:25 PM
Yes its BS - its not like they have to go to Air Koryo to get these points. Jetstar is an airline that they own. I don't see why this is all so hard. Is there a person who works at Jetstar one day a month, and has to get all these manually verified via excel spreadsheets comparing to paper passenger manifests ? Surely this has got to be automated.
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By s4172249 | May 15, 2018, 03:07 PM
As someone who flies regularly from the Gold Coast, with Jetstar out of necessity due to Qantas' limited schedule from here, this is a constant bugbear of mine. Neither Qantas nor Jetstar is ever willing to take ownership of the issue.
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By plutekplutek | May 15, 2018, 08:34 PM
Yep - I've been tweeting them about it, and have been told that it takes 4 weeks to process them. Alternative is this from their rep:

"To speed up the process of claiming this points from Jetstar, alternative option is providing a copy of your boarding pass and electronic ticket and send them through their email at Frequent_flyer@qantas.com.au. Once you receive the SR reference number contact directly our Frequent Flyer team at 13 11 31, 7am-7pm, Monday to Saturday, so they can manually process the points for you."

OR (even better)

"We recommend to take more Qantas Flights in the future to avoid the wait. "

Good advice - but unfortunately not really useful for someone that doesn't live in a capital city, where the only available options are JQ or VA (or QF at an inconvenient time, or no QF at all).

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By Bait | May 16, 2018, 06:48 AM
What process did you follow to get missing points resolved? Were you successful?
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By spooncrusade | Oct 01, 2018, 12:03 PM
In 19 Jet-star Flights this year - The shortest time to post was 25 days with several 3 Flights taking 52 days to post. It is a terrible service at present
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