Why don't Virgin try and 'poach' QF very high FF? Or do they?

By samson12 | Apr 11, 2018, 09:43 AM
As a QF P1, flying very very frequently, I am happy enough with the service. They get me there, in reasonably comfort, and high safety, on time most of the time. I do want or need any of the fussy stuff around the FF program (wine, cheese, etc etc). Why don't Virgin try and poach me, and other very FFs? Or do they? Interested to know others' experiences.
No member give thanks

By MarkJohnSon | Apr 11, 2018, 10:25 AM
Most P1s get to that level of status by way of significant international J or F class travel.

VA is barely an international airline - limited destinations, limited frequencies and limited international lounges.

It would be an awfully hard sales pitch.
No member give thanks

By mannej | Apr 11, 2018, 10:45 AM
They have had heavily publicised Status match campaigns previously.
No member give thanks

By pab2025 | Apr 11, 2018, 10:53 AM
How do they (Virgin) know who is elite status?
No member give thanks

By brinkers | Apr 11, 2018, 11:54 AM
I suspect they pitch more at the corporate contract level than at individual FF members.
No member give thanks

By GBRGB | Apr 11, 2018, 11:54 AM
In the domestic space it is predominately a passive business riding on the back of an incumbent who has allowed it to maintain margins and load factors, whilst picking up some disgruntled customers from the dominant player, which happens in every industry, if you weren’t happy with QF you would approach VA anyway, why put a lot of effort into poaching a happy customer and internationally there business in virtually non existent and has little to offer.
No member give thanks

By Matt_01 | Apr 11, 2018, 02:05 PM

samson12 interesting comment. Interested to know if you have looked at how you reach and/or retain P1, is it predominately international travel and if so does VA offer travel on the same routes. If there is a fair chunk of domestic travel do you choose to travel QF due to service, lounges etc. As mentioned VA have run status matches but they do not have anything close to P1 and their WP attain and retain SC rates are only marginally higher than QF gold.

What do VA have– there is no life time status, no alliance, no real international reach, their partner network of lounges and carriers is convoluted and seems to be ever changing and finally the recent break up with air NZ. I cannot see what is on offer to entice a P1 to the other side.
Last edited by Matt_01 at Apr 11, 2018, 02.05 PM.
No member give thanks

By mannej | Apr 11, 2018, 02:22 PM
How do they (Virgin) know who is elite status?

They ask for proof...
No member give thanks

By johnaboxall | Apr 11, 2018, 03:01 PM
Call VA and ask about Pilot Gold.
No member give thanks

By Nick Sydney 2 | Apr 11, 2018, 03:43 PM
My flying takes me to LHR/SIN/JNB/NYC/LAX. QF7 is one i use to get to NY and thats a short hop from DFW to NY on AA. So everything on QF metal. That's the problem. Virgin are just not able to compete. Great domestic product but internationally its a different story.
No member give thanks

By CB42 | Apr 11, 2018, 04:43 PM
As a QF P1, flying very very frequently, I am happy enough with the service. They get me there, in reasonably comfort, and high safety, on time most of the time. I do want or need any of the fussy stuff around the FF program (wine, cheese, etc etc). Why don't Virgin try and poach me, and other very FFs? Or do they? Interested to know others' experiences.

Just called Virgin regarding status match (red on VA and Plat on Q)
The 'call centre' operative not in the least bit interested in discussing.


No member give thanks

By waratahbay | Apr 11, 2018, 04:55 PM
I fell out of love with Qantas a few years ago when I was a P1. I emailed a Virgin GM (can't remember whom) and asked for a match to Virgin P. Agreed to immediately. Haven't looked back. Use SQ for most of my international F travel (streets ahead of QF on every front, especially F food), or Emirates (using up a large balan ce of QFF points). Domestic J on Virgin has improved by leaps and bounds.

Had no choice but to travel QF tin First to Singapore recently. Food was ghastly, and I mean pretentiously insultingly bad; service was, well, standoffish. Made sure I came back Emirates tin (on a QF F ticket).

Go direct to Virgin GMs for a status match. Call centres don't have the interest or the authority.
No member give thanks

By Garym85 | Apr 11, 2018, 07:26 PM
Call VA and ask about Pilot Gold.

Is this only for Businesses? I read about the process for getting Pilot gold and can easily hit Gold if they count status credits from flying Etihad with my velocity number.
No member give thanks

By JBL | Apr 13, 2018, 12:03 PM
You don't hear about this much for obvious reasons, but VA have done a good job pinching the top tier CL members, as The Club is a significantly better offering.
No member give thanks

By Boof | Apr 13, 2018, 09:14 PM
You don't hear about this much for obvious reasons, but VA have done a good job pinching the top tier CL members, as The Club is a significantly better offering.

Interesting you say that as I am aware of at least 3 significant contracts that VA have lost recently, all with C level staff that have been open arm accepted into the CL.

Poaching people to drink free wine and cheese is one thing, (aka our pollies), but poaching accounts that bring significant revenue is what the game is about.

No member give thanks

By JBL | Apr 18, 2018, 01:04 PM
I wouldn't discount the impact of the pollies. The airlines make some pretty big money off them, and there's definitely more of them turning up in the club these days
No member give thanks

×
×

Forgot Password

If you’ve forgotten your password, simply enter your email address below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.

×

Resend activation email

If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.

×