QF flex fare refund policy

By TomTom77 | Feb 12, 2018, 12:36 PM
Hi.

If i book a fully flex fare with Qantas, do I get a full refund in cash credited to my credit card or qantas credit voucher?

Thanks

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By TomTom77 | Feb 12, 2018, 12:45 PM
Just to clarify, if I cancel my flight which do I get... a full refund in cash or qantas voucher. Cheers
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By Matt_01 | Feb 12, 2018, 01:09 PM
If you refund to cash they will charge you the $99 fee. If you refund to a voucher there is no fees or charges so you get the full value.
Last edited by Matt_01 at Feb 12, 2018, 01.10 PM.
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By TomTom77 | Feb 12, 2018, 02:57 PM
If you refund to cash they will charge you the $99 fee. If you refund to a voucher there is no fees or charges so you get the full value.
Last edited by Matt_01 at Feb 12, 2018, 01.10 PM.

Thanks, how do you know there is a $99 fee? It doesn’t say that anywhere in the terms and conditions
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By Matt_01 | Feb 12, 2018, 04:17 PM
If you go to the QF web site and just do a dummy booking when you pick the flex fair it will display a $99 cancellation fee. I also know first hand as I cancelled a flight and the refund was $99 short of the origional ammount. I called up the call centre and they ended up refunding the $99 but I could not state that this will happen all the time.
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By GC_engineer | Feb 12, 2018, 04:25 PM
Also the flight credit can only be used for the same booking class or higher. Ie cancel a flexi and you need to use that flight credit to book a flexi. You won't be able to book a lower fare class. Multistop bookings also not available.
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By TomTom77 | Feb 12, 2018, 04:34 PM
Thanks guys, appreciate the feedback.
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By markpk | Feb 12, 2018, 06:53 PM
OP didn't clarify whether it was related to domestic or international.

I had a Flex fare booked for BNE-ORD-LAX-BNE for January but had to cancel 2 days before the flight. Was refunded the full $3k with no penalties, no $99. The only portion I didn't get back was the card surcharge (from memory).

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By Matt_01 | Feb 12, 2018, 07:04 PM
GC

Not sure if that is 100% correct, if using a voucher the new fare must be equal to or higher than the original. I do thing fare type (red-e-deal, Flex or J) comes into the mix.
Last edited by Matt_01 at Feb 12, 2018, 07.05 PM.
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By tommygun | Feb 12, 2018, 07:45 PM
Which part of the description [fully] Flex is a refund fee?
The latest insult from Qantas...
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By Matt_01 | Feb 12, 2018, 10:06 PM
tommygun


The fee has been around for a while (I think) if you change a QF "flex" fare no fee is incurred unless there is a fare difference. If you want the money back they (QF) consider this a cancellation and slug you with $99, I think it changed sometime 2017.


As I fly often it is these somewhat small changes (enhancements) end up costing us money. As Markpk pointed out there is also difference (I think) between INT and DOM fares. As an example DOM J fares are fully refundable, no change, cancellation or refund fees whereas INT J fares can have fees depending on if a sale, saver or flex fare.

Last edited by Matt_01 at Feb 12, 2018, 11.20 PM.
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By Jflyer | Feb 12, 2018, 11:05 PM
I had to cancel 2 Flex fares in late January and the refund went back to my CC less $99 x 2.
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By tommygun | Feb 13, 2018, 01:04 PM
Looks like maybe it isn't the "latest"insult then, but it's still an insult. The so-called flexible fare is in fact a restricted fare. We'd expect that from Jetstar, Qantas has obviously joined the LCC ripoff bandwagon.
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By brinkers | Feb 13, 2018, 01:48 PM
Which part of the description [fully] Flex is a refund fee?
The latest insult from Qantas...

There hasn't been a fare that could be described as Fully Flexible for a few years. BITRE stopped its Full Economy index in 2015, when Qantas stopped offering them.
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By tommygun | Feb 14, 2018, 10:59 AM
Have a look at Air NZ for one, both domestic and international.
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By Pointsnerd | Feb 20, 2018, 06:44 AM
A lot of people would use a fully flex fare that was fully refundable for credit card minimum spend bonuses.
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