Recent Qantas Service Experience

By sanj747 | Jan 22, 2018, 02:59 PM

I am a Platinum FF with Qantas and have had 2 recent experiences both on board and with a phone call which warranted me to write to Qantas. My family (wife, daughter and myself) recently came back from Singapore to Sydney after a holiday. I requested for business upgrades using points which came through. The Customer Service Manager on board was outstanding and she took care of my wife and daughter with fantastic service. She was a step ahead and made sure that my wife and daughter thoroughly enjoyed the experience.

The second experience was I tried using my miles for a business classic reward ticket for my wife from Sydney to Santiago and searched online with no luck in getting tickets. I called the Qantas customer service line twice and had 2 ladies who couldn't tell me much more that what I already knew. I did some research and checking and was looking for options which came up but could not be booked. I took the chance to ring the customer service line again and was lucky enough to come across a gentleman who found me seats by putting in a request for seats which was available for platinum FFs. The business seats were confirmed with 5 minutes, and I was also able to book my daughter and myself on the same flights with the recent sale fares advertised. The agent was so good he looked at other options for our holiday later this year to South America. The 2 ladies I spoke with earlier could do with a lesson from this agent.

With both these experiences I made sure I took their names and wrote to Qantas commending them a lot of for how they looked after my family and myself. This is my first year as a Platinum FF and I am enjoying some of the benefits. Thanks Qantas.

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By markpk | Jan 22, 2018, 03:15 PM
Thanks for sharing, it reflects my experiences where you sometimes hit hold, sometimes hit granite!

I had a flight home from the US and missed an upgrade then had an unruly passenger beside me which meant some seat swapping and me ending up in a middle seat in economy - cabin crew weren't happy about putting a platinum flyer in a middle seat but did there best given the zero options available to them - the crew chief recognised me 2 months later on a domestic flight (she was positioning) and organised for a biz class meal and drinks to be sent to me. The domestic crew wouldn't let on until I got a note from her later in the flight! We had a good chuckle and chat at the other end...
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By tommygun | Jan 23, 2018, 07:23 AM

I had a flight home from the US and missed an upgrade then had an unruly passenger beside me which meant some seat swapping and me ending up in a middle seat in economy
How come the innocent victim always has to move seats? Why not deal with the troublemaker? Handcuffs would work. Oh I forgot, this was Qantas: non-intervention is company policy.
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