How long does it take to receive new membership kit after qualifying for higher status?

By newbieADL | Nov 14, 2017, 07:16 PM
Hi all - does anyone know how long it generally takes to receive a new membership card after qualifying for status? I qualified for Platinum on October 30, from Gold, but haven't received the new membership kit yet.

I'm wondering if it's worth contacting QANTAS or just waiting a little bit longer, if my delivery expectations aren't where they should be.
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By bl5965 | Nov 14, 2017, 07:28 PM
My experience is with VA, so may be completely irrelevant.

But I qualified for Platinum on October 31 from Gold, and my kit arrived today November 14.

I'd say 2-3 weeks is a reasonable time frame for these things. If it doesn't arrive by Friday, then perhaps chase it up then.
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By Steve987 | Nov 14, 2017, 08:23 PM
You will be treated as P from day one, even without the kit.
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By sanj747 | Nov 14, 2017, 08:52 PM
@newbieADL I also recently qualified for platinum and had to ring Qantas for the new cards. They said they sent it but I ended up getting a new one sent. I did get the kit. Worth giving them a call. But as @Steve987 rightfully says you are treated as Platinum without the kit and new cards.
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By Sibelius | Nov 14, 2017, 09:19 PM
If you have the Qantas smartphone app, select "MY QFF" at the bottom right of the screen and if you swipe left it'll bring up your card barcode and status.
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By tairex | Nov 14, 2017, 10:05 PM
I just qualified for Qantas Gold and the pack arrived 3.5 weeks after I achieved the status tier.
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By brinkers | Nov 14, 2017, 10:11 PM
When I went up a level, it was about 3 weeks before I received the new card.
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By Luke49 | Nov 15, 2017, 06:07 AM
Can’t comment on Qantas but I went from Velocity Red to Silver to Gold in 2days. But I received my Silver membership in the mail one day then the next day I received my Gold membership. Haha. Only took about a week.
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