Points Upgrade request

By comm_cousin | Apr 03, 2017, 10:23 AM
HI All, has anyone else had this happen? and what can be done about it?

I recently flew QF - CNS/MEL (QF F/F - ex Silver due to illness) and requested a points upgrade when the booking was made from Red E deal to J class.

Even after checking status at CNS Check-in and at QF Club desk at apt.

Didn't receive it...!.

To my surprise, after takeoff, a walk through the J cabin, I spy 2 empty seats. On checking with the Cabin Manager, he confirmed he did have 2 empty seats and that I wasn't the only pax that did not receive the requested upgrade. There was 1 other.


Is Qantas now making so much profit that it doesn't need to sell ALL seats.. either for cash or points..?

Even if the empty seats were a result of "No Show", I thought an onboard upgrade would have been possible.

Wonder if "the Virgins" would be more supportive of loyalty?

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By Patricka340 | Apr 03, 2017, 10:48 AM

Remember with both the QF and VA program's, whenever you apply for an upgrade (in most cases) it is an upgrade request, not a confirmed upgrade. You should always assume that you will not get the upgrade, even if there is no-one else in the cabin. 

Because you have no status with QF and you booked the lowest fare code, your request will have been at the back of the upgrade queue. The fact that you used to be silver doesn't matter. When you have no status you are no different to the ten year old who flies once every five years and used a promo code to sign up to the program for free.  

There could have been a number of reasons why the upgrade didn't clear. Catering may not have been loaded for an additional business customer, the seats may have been inoperable or a myriad of other reasons. QF may have even blocked the two seats in the J cabin, so the paying business guests have a more comfortable flight.

Contrary to your belief, QF do care about loyalty and will clear guests when they believe their loyalty deserves it; when you have no status in any FF program, the airline will probably assume that you are not loyal and will treat you like any other pax till you climb the status ladder.

It's no use crying over spilt milk, upgrades don't clear sometimes, life goes on. 

Nothing can be done about it, having no status is almost the same as not having your FF number on your booking.

And to answer your question, I have had similar things happen to me when flying with VA. 

Last edited by Patricka340 at Apr 03, 2017, 10.55 AM.
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By GregXL | Apr 03, 2017, 01:08 PM
I had to check if this was posted on Saturday morning!
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By GBRGB | Apr 03, 2017, 03:03 PM
I was told by someone at the airlines that catering is the main reason last minute upgrades don't happen, especially when flying from regional cities, it is frustrating though to see empty seats up the front when it occurs. 
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By comm_cousin | Apr 03, 2017, 05:18 PM
Thanks Patricka340 and GBRGB, looks like I'm a nobody until I build up more Status Cred. Next time, I think I'll take my own J class food and see if I can rule out the lack of catering...... he.. he...he..!
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By Greg84 | Apr 04, 2017, 02:58 PM
I just put through a request upgrade for my BNE-PER flight & it was processed immediately...I've never had confirmation prior to the day before travel previously (flight is in May) - has there been a change?
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By comm_cousin | Apr 04, 2017, 04:00 PM
Prior to this last occasion, I travelled MEL/SYD/MEL in Nov 2016 and the points upgrade for both sectors was confirmed immediately. The difference.... I was a Silver F/F then. Status matters..
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By Greg84 | Apr 04, 2017, 08:11 PM
Fair enough - I've been Gold for years, but this is the first time I can recall it happening...happy surprise!
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By bl5965 | Apr 05, 2017, 01:40 AM

@Greg84 and @comm_cousin: The reason your domestic points upgrade confirmed immediately was because there was reward seat availability. For domestic flights, anyone (including Bronze members and those on the lowest fares) can get an instant confirmed upgrade if seats are available for reward bookings, and they have the required points.

The most likely reason your CNS-MEL flight was a request only was because there were no reward seats left. At that point, status and loyalty would come into play when clearing the waitlist, just like international flight upgrades.

Last edited by bl5965 at Apr 05, 2017, 01.41 AM.
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By Frank | Apr 05, 2017, 07:32 PM

I was told by someone at the airlines that catering is the main reason last minute upgrades don't happen, especially when flying from regional cities, it is frustrating though to see empty seats up the front when it occurs. 

One would think that coming from regional areas and being relatively short flights, not receiving a meal would be a small price to pay for the upgrade..
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By FastMustard | Apr 05, 2017, 10:39 PM
I am a veteran platinum and sat at the economy bulkhead staring at an empty PE section the entire way from LAX after a declined upgrade request. THAT is a kick in the loyalty gut!
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By Mjudd | Apr 12, 2017, 06:23 PM
Hello, I wondered if someone could help me.
I am flying from LAX - SYD in June, with a companion, and I am Platinum in both Velocity and QFF. I am hoping to book a Flexi and upgrade using points for the both of us. What are the chances normally of receiving an upgrade on this haul, and what airline am I more likely to get it with (Qantas or Virgin)?
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By Mjudd | Apr 13, 2017, 12:06 PM
Can anyone assit?
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By ajstubbs | Apr 13, 2017, 02:44 PM
Very popular route for upgrades. Check expertflyer for specific flight loadings.
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