What are your experiences with the Qantas 'price promise'? Hot Topic

By Nuttynorton | Mar 14, 2017, 05:27 PM

Has anyone ever used the Qantas Price Promise successfully ? if so, how was your experience? I'm looking at booking BNE-HKG & SIN-BNE Business class in September and it's $3,300 pp AUD on the Qantas website. But $3,000 pp on bestjet. Which to the best of my knowledge ticks all the boxes on the long list of stipulations the comparable website must reach. The thing is you must book the Qantas flights paying the extra and then claim back. My concern is Qantas will say no and i'll be $600 in the hole.


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By kim | Mar 14, 2017, 08:34 PM

Is bestjet an Australian based company that's where I was tripped up with virgin price prom

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By Greg84 | Mar 14, 2017, 10:17 PM

Yes, BestJet is Australian - based in Fortitude Valley, Brisbane. Never booked with them, but have price matched at Flight Centre

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By mos | Mar 14, 2017, 10:30 PM

Hi Nuttynorton,

Just make sure you take a time-stamped screenshot of the Best-Jet quote timed AFTER you confirm your Qantas booking, not before. I made the mistake of taking the screenshot 1 minute before the Qantas booking was finalised and so my price promise was rejected - even though the cheaper fare was still available on the alternative website (in this case Skiddoo.com.au) the next day when my rejection email from the Qantas Price Promise team came through.

To their credit though, I appealed Qantas' decision as 'not in the spirit' of the price promise and they agreed to honour it 'just this once'. 
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By ecbailey | Mar 15, 2017, 08:06 AM

Maybe ask their online chat? Do you know if you'll get the credit card fees on Qantas back as well?

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By Nuttynorton | Mar 15, 2017, 09:48 AM

submitted today. will revert back on time frame and outcome shortly. I thought that too with Bestjet because it's a .com not .com.au but it does look like they have an office here in BNE so fingers crossed. Not sure how they get so much cheaper. Are they sacrificing most their commission from the sale?

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By russell | Mar 15, 2017, 09:51 AM

why don't you just book with BestJet? I have used them and had no problems. Saved plenty over booking direct.

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By Nuttynorton | Mar 15, 2017, 03:14 PM

FYI claim ok'd same day. Great service Qantas if you're listening. 


Response email as follows:

Your claim has been successful

We’re happy to let you know that after assessing your claim, you do qualify for our Price Promise.

As per our Price Promise

To recognise this successful claim, you’ll receive:

  • $535.96 to match the lower rate found. This amount is the difference between total flight prices excluding the credit card fee. Please be aware the matched rate will be refunded to your credit card once you have started your trip.
  • 1000 Qantas Frequent Flyer points, in addition to the standard points offered for your flight booking. Please note the 1000 Qantas Frequent Flyer points will be added to your account within 8 weeks after travel.

For any future claims, please ensure your screenshot has a time and date stamp as per our terms and conditions. The time and date stamp is required element as part of the Price Promise claim. We do require this to ensure the competitor's price was found after your purchase.

In this instance, we can replicate the lower fare on the competitor website and so are able to validate your claim.

Finally, if any changes are made to your itinerary before the departure of your first listed flight, your Price Promise claim would no longer be valid.



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By Greg84 | Mar 15, 2017, 08:56 PM

It's a bit rich to only refund once your journey begins - they should refund the difference immediately...

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By flychrisfly | Mar 16, 2017, 03:47 PM

It's a bit rich to only refund once your journey begins - they should refund the difference immediately...

And then you cancel your tix and Qantas are out of pocket...
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By Greg84 | Mar 16, 2017, 06:26 PM

[QUOTE=860;36526]

It's a bit rich to only refund once your journey begins - they should refund the difference immediately...

And then you cancel your tix and Qantas are out of pocket...
How are they out of pocket? You paid them say $3,500. The next day they price match to $3,000 & refund you $500. If you cancel your ticket (assuming you have a refundable ticket) they then give you back another $3,000. Besides I could cancel my ticket at anytime & get the full $3.5k back...makes no difference & Qantas is no worse off.
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By brad2k | Mar 16, 2017, 06:38 PM

I submitted a claim once and found the process insulting. They want time/date stamps on everything and will only price match Australian companies with valid ABN/ACN. These two steps would confuse and prevent 90% of people from attempting, which to me illustrates that Qantas doesn't actually care to price match, they just want to seem magnanimous. I applied for a guarantee once, but it was cancelled because I had to change the return flight and you can't make further claims since they have to be made the same day you bought the original ticket on qantas.com. The whole thing is a joke to me. They should refund the difference in fare right away, but instead they've created a massive dog and pony show to give the impression that they care, but they clearly don't. In reality, Qantas should offer more competitive fares on their direct web site so we don't have to turn to third-party sites to find the best rate.

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By ajd | Mar 17, 2017, 03:52 PM

I successfully used Price Promise with STA Travel for a booking made in November last year and completed this month.


One caveat - the refund will be on to whichever card you bought your ticket on. I was planning on cancelling the card in question - Qantas advised me that in order to refund onto a different card, I'd need to send in a statutory declaration with the new card details. I decided it was easier to just keep that card around, in any case it had travel insurance, but do keep this in mind if you want to use Price Promise with a card you're about to churn from or otherwise close.
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By Bhoyinoz | Mar 26, 2017, 04:02 PM

Price match worked for wife and myself,we saved $807 each on flights from SYD/BWI.

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