Uber and out!

By lind26 | Aug 07, 2018, 06:43 PM
Has anyone had experience with the $10 cancellation Uber charge you when the driver supposedly ‘could not locate you’?
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By sid | Aug 07, 2018, 07:03 PM
If you go to the help section you can usually get the cancellation fee refunded by explaining you were waiting for the driver.


I recently had an issue where I selected "limo pickup area" and the driver decided to go to "priority pickup" then call me and ask me to come there. He then activated the waiting fee while I walked over! Then he decided to take a very circitous route around Sydney Airport.


Needless to say, Uber refunded me all the extras.

Last edited by sid at Aug 07, 2018, 07.05 PM.
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By tneumanas | Aug 07, 2018, 08:23 PM
I had a pickup issue in Brisbane airport, driver didn't come to usual pickup area because 'the barrier was closed' and I got charged the $10. Uber refunded with no question. Have had refunds from Grab as well in Asia seems as though they always assume the customer is not at fault.
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By mspcooper | Aug 08, 2018, 10:53 AM
Had an interesting scenario yesterday when the Uber driver called me to ask me where i was going and when i told him the desination, he told me he is not going there and he was going to cancel, so i can rebook (almost what taxi companies used to do when they do not want to go to a destination because they cannot pick up a fare!)
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By MRYJDrake | Aug 08, 2018, 11:09 AM
I had an issue when arriving at MEL, I was waiting in the rideshare area and he refused to come get me from there, started the time waiting, then marked me as a no-show. Safe to say that fee got refunded as well.

Had better luck on my second try.
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By MrT | Aug 08, 2018, 11:14 AM
Had an interesting scenario yesterday when the Uber driver called me to ask me where i was going and when i told him the desination, he told me he is not going there and he was going to cancel, so i can rebook (almost what taxi companies used to do when they do not want to go to a destination because they cannot pick up a fare!)

I had this happen to me recently as well - turns out they decided it wasn't worth travelling to the pick up location for what would have been a small fare. However, they didn't have the courtesy to mention this while on the phone, they simply hung up the call and I later noticed on the app that it had been cancelled.
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By Neil R | Aug 08, 2018, 11:23 AM
Had am issue travelling to Sydney Airport from Botany. I was out the front waiting for the driver, saw the car coming down the street. As the driver approached and I assume saw my luggage, just kept driving and cancelled the trip on the app. Very frustrating, I did pass the details onto Uber.
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By BJ01 | Aug 08, 2018, 11:55 AM
Apart from being caught by ridiculous surge pricing in my early Uber days, have only had one Uber issue in all my trips. Charged a fee from a driver who never fronted at ORD airport. Needless to say, Uber were excellent in processing a full refund quickly via the app
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By elchriss0 | Aug 08, 2018, 02:09 PM
Had an interesting scenario yesterday when the Uber driver called me to ask me where i was going and when i told him the desination, he told me he is not going there and he was going to cancel, so i can rebook (almost what taxi companies used to do when they do not want to go to a destination because they cannot pick up a fare!)

"almost what taxi companies used to do"...this is still standard practice at MEL
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By lind26 | Aug 08, 2018, 05:59 PM
Had an interesting scenario yesterday when the Uber driver called me to ask me where i was going and when i told him the desination, he told me he is not going there and he was going to cancel, so i can rebook (almost what taxi companies used to do when they do not want to go to a destination because they cannot pick up a fare!)

Did you get charged $10.
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By lind26 | Aug 08, 2018, 06:01 PM
I had an issue when arriving at MEL, I was waiting in the rideshare area and he refused to come get me from there, started the time waiting, then marked me as a no-show. Safe to say that fee got refunded as well.

Had better luck on my second try.

Yes but do they get paid for cancelling? Who gets the $10? I hope they don't get it
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By mspcooper | Aug 09, 2018, 08:57 AM
Had an interesting scenario yesterday when the Uber driver called me to ask me where i was going and when i told him the desination, he told me he is not going there and he was going to cancel, so i can rebook (almost what taxi companies used to do when they do not want to go to a destination because they cannot pick up a fare!)

"almost what taxi companies used to do"...this is still standard practice at MEL

I'm sorry i should have said this correctly. Almost what taxi companies are known for....
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By mspcooper | Aug 09, 2018, 08:57 AM
I had an issue when arriving at MEL, I was waiting in the rideshare area and he refused to come get me from there, started the time waiting, then marked me as a no-show. Safe to say that fee got refunded as well.

Had better luck on my second try.

Yes but do they get paid for cancelling? Who gets the $10? I hope they don't get it

This i'm not sure.
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By MuzzH | Aug 09, 2018, 11:59 AM
I had a similar problem in San Francisco last year. It was 4.00am and I had checked out of the hotel (I was on a 7.00am flight to ORD) and was waiting at the rear lane of the hotel and called for an Uber. He drove to the front of the Hotel (despite me specifying I was at the rear of the hotel where there were no stairs to impede each of moving the suitcases) and called me - I told him to drive to the rear door to collect me as the hotel had the door locked between 11.00pm-6.00am and with two suitcases I physically could not walk around the block to meet him - he refused saying he couldn't locate me on the map (but I could see him???) so he tried charging me a cancel fee. Uber were great, they refunded the money without question.
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By johnaboxall | Aug 09, 2018, 12:34 PM
Uber (X especially) is starting to have an increasing amount of ex-taxi drivers in their ranks. So now you get the usual shenanigans from those people in the ride-share world.
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