Beware of St George Amplify credit card - very difficult to get my qantas points

By brettepi | Jan 09, 2018, 08:49 AM
4 months ago I switched my rewards program on my St George Amplify credit card from earning amplify points to earning qantas points. There was no way for this to be done online so I have to call up and be transferred between 3 or 4 different people and spend over an hour on the phone to make the switch. After a lot of confusion I was told it was definately done.

Every month now after my statement comes out, I still have not been credited the points and continue to call them only to be told things like: "oh, I can clearly see why the points didnt go through, we didnt have your qantas frequent flyer number recorded in the system".

Another time I called up they said "oh, I think the reason is that your name on the credit card didn't exactly match the name on your qantas frequent flyer account", which in fact it did, I only have one name.

Anyway, this has been going on now for 3 months and I still havn't received my qantas points.

Very upsetting for a professional Australian bank to treat customers this way. They are only too happy to sell you a credit card, but when it comes to getting your points, they really don't care/ don't have any competence to get the issue resolved quickly for you. Well done St George!
No member give thanks

By Michael Kao | Jan 09, 2018, 02:51 PM
It's better to stick with amplified as you can transferred to Velocity or Krisflyer. Krisflyer is way more valuable than QF anyway.
No member give thanks

×
×

Forgot Password

If you’ve forgotten your password, simply enter your email address below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.

×

Resend activation email

If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.

×