Amex Ultimate - short changed on bonus points

By flychrisfly | Dec 05, 2017, 01:46 PM
I have used my Qantas American Express Ultimate card to purchase a couple of flights through Qantas recently. According to their rules:

"With the Qantas American Express Ultimate Card, you'll enjoy no cap on the amount of Qantas Points you can earn, no spend cap on your earn rate, plus we’ll transfer your points straight to your Qantas Frequent Flyer account each month.

· Earn 1.5 Qantas Points6 for every $1 spent on Card purchases, except spend at government bodies in Australia where you will earn 0.5 Qantas Points per $1 spent

· Earn 1 additional Qantas Point per $1 spent on selected Qantas products and services in Australia11

· No cap on earn rate. You’ll receive up to 2.5 Qantas Points per $1 spent, no matter how much you spend each month12"


I bought a ticket for $9278 charged to Qantas and received Base points = 9278*1.5 = 13917 but then the bonus points were 2021, not 9278.

On another flight booking and payment there were no bonus points posted.

I've lodged an enquiry with American Express for myself so this is a heads up to anyone else who might've been short changed

No member give thanks

By John Phelan | Dec 05, 2017, 05:46 PM
I've been using this card for years and have had never had a problem with the QF bonus points.
No member give thanks

By flychrisfly | Dec 06, 2017, 03:45 PM
[QUOTE=1605;42770]
I've been using this card for years and have had never had a problem with the QF bonus points.
[/QUOTE]
Must be just me then :(
No member give thanks

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