Qantas Cash fees are over the top

By Trevor J | Oct 02, 2017, 11:18 PM
I have just returned from 30 days overseas - I went to 9 countries in Europe of which only 4 used the Euro.
But I could only load Euro on my QC card - I accept that.
No problem using the card in all countries but at the relevant exchange rate - I accept that.
But I had some money left over so I looked at converting it back to $AUD.
Big (bad) surprise.
Try this for an exercise (no need to do it - just an exercise)
Load AUD$1000 and you will get 631.50 Euro
Immediately transfer or cash-out 631.50 Euro and you will get AUD$894.85
11.7% fee and I haven't bought anything !!!!
(Rates as at 01 Oct 2017)
No thanks Qantas Cash
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By GregXL | Oct 03, 2017, 12:31 AM
Just did the same exercise for cash rates at Westpac and finished with $897.44. Better to leave unused EUR on the card and use or convert to another currency for a future trip.
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By moa999 | Oct 03, 2017, 01:21 AM
The card is slightly better than your regular FAX merchants, but Qantas are definitely charging a premium for the convenience.

Plenty of other options out there
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By Sibelius | Oct 03, 2017, 12:04 PM
I agree that the cash conversion charges are ridiculous.
It's always better to leave leftover money on the card and to then spend it later when you want to buy something online from an overseas/online seller.
Even better -- try to ensure that the money on the card runs out JUST before you come home. Put whatever else you need to spend on a normal credit card (especially if that card doesn't charge foreign cash conversion fees).
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By ChrisCh | Oct 03, 2017, 02:46 PM
Would a different exchange rate apply if using your card to withdraw cash via an Australian ATM (in AUD) versus 'converting' your cash from EUR to AUD within the Qantas Cash portal?

(E.g. the exchange rate for 'spending' in a non-preloaded currency - such as by withdrawing AUD at an ATM - compared to the exchange rate for 'converting' your foreign currency back into the card's AUD wallet?)

Realise that handling banknotes might be a bit of a muckaround, but if the rate is significantly better when doing so, the extra few minutes it takes to deposit them back into a different account (even at the same ATM, if it allows it) could be worth the hassle.
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By Dr Al | Oct 03, 2017, 04:26 PM
I'm totally over Qantas cash. 4th trip in 2 years using 4 different cards because they keep replacing the card due to it not working. Every time I try to use it I get an incorrect pin message, yet at an ATM can use the pin to withdraw cash so yes I am using the correct pin! would have been less inconvenienced just taking cash in the first place. Their telephone support just follow a script. As for the exchange rates. They are ridiculous. I'm going to have to take the loss and change the balance back to Au$. Will never use their service again. There are much more reliable money cards out there.
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By patrickk | Oct 03, 2017, 04:27 PM
The other thing if you need to activate a new card they stop payments to the old card regardless of how long it takes for a new card to arrive in my case nearly three weeks.
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By Blake | Oct 04, 2017, 10:00 AM
There is nothing special about Qantas fees, and they are not over the top, they are par for the course.
ALL travel card fees are over the top. NONE are a good deal.

For sure the Travel Cards are a dog of a product but its quite unfair to single out Qantas here, relative to the others its quite good.


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By BRCW | Oct 04, 2017, 03:51 PM
Use a Citibank Plus Visa Debit card. No forex fees (i.e. the actual interbank rate not 2% cash rate or 3% credit card rate). Just put AUD on it and withdraw your own cash in local currency from any Visa labelled ATM globally. The worst you will pay is an ATM fee but that is country and ATM specific. My cross checks over the years have shown that you get foreign currency at ±0.1% of the direct interbank rate. Withdraw unused cash for free at any Westpac ATM in Australia.
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By phil h | Oct 04, 2017, 04:04 PM
I've found that the 28 Degrees MC is pretty good for exchange rates and no additional fees,
but I haven't done a comparison study lately and there may well be better options now. As noted in The Australian recently, Aussie banks are notorious at ripping us off with exchange rates. The 28 Deg card used to be GE Money, but it's now Westpac so this may be a concern. Anyone else had this experience?
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By Rusty1 | Oct 04, 2017, 04:10 PM
I'm totally over Qantas cash. 4th trip in 2 years using 4 different cards because they keep replacing the card due to it not working. Every time I try to use it I get an incorrect pin message, yet at an ATM can use the pin to withdraw cash so yes I am using the correct pin! would have been less inconvenienced just taking cash in the first place. Their telephone support just follow a script. As for the exchange rates. They are ridiculous. I'm going to have to take the loss and change the balance back to Au$. Will never use their service again. There are much more reliable money cards out there.
My wife and I had same problem in July in Singapore when both cards kept receiving an incorrect PIN message. The PINS were correct and telephone support staff just kept offering to send us replacement cards. After lodging a formal complaint I was told there had been an encoding error in the cards and given an AUD300 credit for our troubles. But it seems like they still have the same problem.

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By BRCW | Oct 04, 2017, 04:54 PM
I've found that the 28 Degrees MC is pretty good for exchange rates and no additional fees,
but I haven't done a comparison study lately and there may well be better options now. As noted in The Australian recently, Aussie banks are notorious at ripping us off with exchange rates. The 28 Deg card used to be GE Money, but it's now Westpac so this may be a concern. Anyone else had this experience?
It is still great, but only for credit purchases as cash advances now cost 3%.


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By austrav | Oct 04, 2017, 05:56 PM
Anyone tried the same exercise on the Velocity Global Wallet?
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By maq | Oct 04, 2017, 06:08 PM
[QUOTE=18253;41224]
I have just returned from 30 days overseas - I went to 9 countries in Europe of which only 4 used the Euro.
But I could only load Euro on my QC card - I accept that.
No problem using the card in all countries but at the relevant exchange rate - I accept that.
But I had some money left over so I looked at converting it back to $AUD.
Big (bad) surprise.
Try this for an exercise (no need to do it - just an exercise)
Load AUD$1000 and you will get 631.50 Euro
Immediately transfer or cash-out 631.50 Euro and you will get AUD$894.85
11.7% fee and I haven't bought anything !!!!
(Rates as at 01 Oct 2017)
No thanks Qantas Cash
[/QUOTE]
I also loaded my QF cash card and used it in Europe. On average l was being charged $8 atm fee. So lm getting robbed on both ends - loading up and cashing-out. In contrast, l used my local bank ATM card (ING) get a favourable exchange rate and just A$2.50 international ATM fee. Bye bye QF cash-card. Poor product.
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By maq | Oct 04, 2017, 06:20 PM
[QUOTE=14670;41319]
Use a Citibank Plus Visa Debit card. No forex fees (i.e. the actual interbank rate not 2% cash rate or 3% credit card rate). Just put AUD on it and withdraw your own cash in local currency from any Visa labelled ATM globally. The worst you will pay is an ATM fee but that is country and ATM specific. My cross checks over the years have shown that you get foreign currency at ±0.1% of the direct interbank rate. Withdraw unused cash for free at any Westpac ATM in Australia.
[/QUOTE]
I agree the 28 Degrees card is tops for international purchases with no fee's added. I don't think they've been taken over by Westpac though, rather its a Deutche Bank consortium
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By BRCW | Oct 04, 2017, 06:28 PM
[QUOTE=14670;41319]
Use a Citibank Plus Visa Debit card. No forex fees (i.e. the actual interbank rate not 2% cash rate or 3% credit card rate). Just put AUD on it and withdraw your own cash in local currency from any Visa labelled ATM globally. The worst you will pay is an ATM fee but that is country and ATM specific. My cross checks over the years have shown that you get foreign currency at ±0.1% of the direct interbank rate. Withdraw unused cash for free at any Westpac ATM in Australia.
[/QUOTE]
I agree the 28 Degrees card is tops for international purchases with no fee's added. I don't think they've been taken over by Westpac though, rather its a Deutche Bank consortium
Oh, who said they'd been taken over by Westpac? Citibank has a deal with Westpac for free ATM usage, but I don't think there is any other connection.

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