Virgin Australia Lounge access on arrival, business class, not gold or platinum status

By jolley_pop | Nov 19, 2018, 03:48 PM

Hi,

I am flying business class Perth to Melbourne, during the red eye flight, departing 10.35pm and arriving 5.10am (VA696). I am just wondering, if I will be able to access the lounge in Melbourne after arrival/landing? I have no gold or platinum status, simply a business class ticket.

Virgin's website states "The Business and Business Class guests travelling on Virgin Australia domestic flights can access the Virgin Australia Lounge upon arrival, by showing an eligible same-day itinerary or boarding pass." here: https://www.virginaustralia.com/au/en/experience/at-the-airport/lounge/#entry

I have contacted Virgin to clarify, and they do not believe I have access to the lounge on arrival in Melbourne. They stated "this will mean upon arrival to the airport of your outbound travel, lounge access is eligible prior to your flight only". This seems contrary to Virgin's own policy. Has anyone else had this issue or have you been able to access the lounge after the flight?

Cheers!

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By Carrots | Nov 19, 2018, 04:05 PM
It must be deja vu Monday.....

Yes, you should be granted access.

But depending on the way the wind is blowing, the time of day, how you ask and which particularly lovely person you come across at the Lounge you may or may not be granted access.
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jolley_pop

By djtech | Nov 19, 2018, 04:08 PM
You are allowed access. The Rep is probably just confused. BUT this is one of those 'if available' things so access isn't garranteed so if you bump into a not so friendly agent, you can't argue either.
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jolley_pop

By GB18 | Nov 19, 2018, 04:38 PM
Yes this means on arrival at Melbourne, the paragraph before the one you copied relates to departures.

Business class and platinum are guaranteed access after a flight while gold is subject to space availability.

When I was VA Gold after flying from BNE but prior to a REX flight I had the receptionist at Adelaide joke about how I was lucky I flew business because the place was packed and Gold would not have cut it but as usual the Adelaide lounge was dese


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jolley_pop

By jolley_pop | Nov 23, 2018, 10:34 AM
Thanks for your help everyone, looks like I will try my luck :)
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