Points but no status credits for Getaway fare?

By themmc | Oct 22, 2018, 12:58 PM
Hi,
Flew from Dunedin to Brisbane to Adelaide last week. Getaway fare. Just saw I've gotten points but no status credits. The flights were all VA aircraft (ie. no code share with AirNZ or anything).

Any ideas why? I've emailed Velocity, but trying to work out if I've missed something?
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By FrequentFlyer | Oct 22, 2018, 01:15 PM
Had you booked the getaway fare yourself? If so, it should have been worth 20SC. Would give the Velocity team a call and they'll fix it up, should only take a few minutes if you have status.
No member give thanks

By themmc | Oct 22, 2018, 03:43 PM
Thanks, booked it myself and am Platinum. Gave them a call on your advice and they're crediting them.
Member who gave thanks

John Harley

By jeppetto367 | Oct 23, 2018, 09:07 AM
Same problem here for MEL-SYD, SYD-LAX last Monday. Got points but no credits, same for another person that flew with me. Have emailed but cannot call as I'm overseas.

Really sucks as some flights in a few days would take me to Platinum (had these been credited), and then future flights in a few weeks would credit to retaining. Now it'll be all over the place.
No member give thanks

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