Velocity Points Updates

By Neil R | Dec 19, 2017, 11:52 AM
Quick Question - completed a recent trip to the USA on DL / VA. I have received my points for all DL flight numbers (ATL-MIA-JFK-LAX), however my VA flight sectors (SYD-LAX-ATL and LAX-ATL) have not come through, and its been 10 days. How long should I wait before Is start to claim?

Cheers

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By brinkers | Dec 19, 2017, 03:49 PM

Typically, I give VA operated flights a week to turn up (and I have no idea why they are so slow).

At 10 days, I'd be putting in a claim.

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By delly | Dec 19, 2017, 04:06 PM

It’s best to call them. I did the online form in my account on the Velocity website twice. It was ignored/overlooked both times, so I rang them and it was confirmed and added within 10 minutes.

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By indaba | Dec 20, 2017, 04:00 PM
your might be retired before you get your points I am waiting 3 months and counting for VA number to UAE
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By JohnGB | Dec 21, 2017, 01:02 AM
Delta are always significantly quicker than VA I find. I've had problems getting my eligible sectors with VA as well and have had to call
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