OneWorld inter-airline baggage tagging to destination

By boghraty | Apr 08, 2018, 06:45 AM
Hi everyone,

I'm flying to Europe in July - BNE -> SIN -> HEL and the same on the way back. The Finnair flights were booked as Classic Rewards through Qantas. The BNE-SIN flights are in Qantas economy, the SIN-HEL flights are Finnair business. I'm not quite clear on the OneWorld rules on baggage check-in between airlines. Can they tag my bags all the way through from Brisbane to Helsinki, or do I have to go through customs at SIN just to check in one suitcase? Thanks in advance
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Rhonda

By Fatherdamo | Apr 08, 2018, 07:29 AM
As your itinerary partly contains a redemption booking , qantas will tag your bags all the way to hel as they make an exception in that case
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By Michael Kao | Apr 08, 2018, 09:51 AM
It depends on the gate agent. In theory as these are 2 PNR, current OW policy is no, they don't have to tag the luggage through. But if the gate agent is having a good day you'll be fine.

On the other hand, if they are having a bad day, they'll be impossible to deal with. On my most recent trip, I had a booking of BNE-MEL-NRT on QF to JL all on one PNR, one ticket issued by JL. The agent refuse to check through the luggage for me. She said because they are different airline. I pointed out that not only both are in OW alliance, it is in the same booking, same ticket. No luck. She said until recently they allowed it, but now they don't check through baggage for different airlines. We were forced to collect our luggage in MEL. I told her star alliance would allow it, she simply told me to fly with them then.

In the lounge, the more I think about it, the more I believe the agent was wrong as I could not see any recent changes about QF won't check through luggage to another airline (and it didn't make sense!) I spoke with the lounge agent. She pulled out the reservation then she said the reason was cuz JL is flying out a day later. Even though the departure time was 00:35, the layover was less than 24 hours, it was considered "overnight layover" so we still had to collect our luggage.

Over all it ruined our brief layover in MEL as we had to stroll around the city with 2 huge suitcases.
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By NQflyer | Apr 08, 2018, 11:18 AM
They should check you through all the way given it’s a mixed award flight.
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By nixjet | Apr 08, 2018, 01:19 PM
It depends on the gate agent. In theory as these are 2 PNR, current OW policy is no, they don't have to tag the luggage through. But if the gate agent is having a good day you'll be fine.

On the other hand, if they are having a bad day, they'll be impossible to deal with. On my most recent trip, I had a booking of BNE-MEL-NRT on QF to JL all on one PNR, one ticket issued by JL. The agent refuse to check through the luggage for me. She said because they are different airline. I pointed out that not only both are in OW alliance, it is in the same booking, same ticket. No luck. She said until recently they allowed it, but now they don't check through baggage for different airlines. We were forced to collect our luggage in MEL. I told her star alliance would allow it, she simply told me to fly with them then.

In the lounge, the more I think about it, the more I believe the agent was wrong as I could not see any recent changes about QF won't check through luggage to another airline (and it didn't make sense!) I spoke with the lounge agent. She pulled out the reservation then she said the reason was cuz JL is flying out a day later. Even though the departure time was 00:35, the layover was less than 24 hours, it was considered "overnight layover" so we still had to collect our luggage.

Over all it ruined our brief layover in MEL as we had to stroll around the city with 2 huge suitcases.

You could've stored your bags at MEL, the bag storage is on the arrival level near where you collect your bags.
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Doubleplatinum

By Red Cee | Apr 08, 2018, 02:59 PM
It is up to the individual agent taking your luggage. If you are unfortunate to be dealing with a machine, you may have a problem. A person will be more simpathetic than a self service check in.
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By RR | Apr 08, 2018, 07:22 PM
Some OW airlines seem to recognise the dilemma of pax using a mix of paid and awards for travel.
This from the Qantas agent's site suggests that the Qantas paid connecting to Finnair awards flight would allow thru-checking:
^ Exemptions apply for customers travelling on a oneworld separate PNRs
when using a combination of award travel and revenue travel.
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By Happy Trails | Apr 08, 2018, 08:40 PM
As mentioned above, it should be through-checked, but worst case the SIN transfer desk will sort it for you.
No need to go land-side.
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By hutch | Apr 09, 2018, 09:59 AM
It depends on the gate agent. In theory as these are 2 PNR, current OW policy is no, they don't have to tag the luggage through. But if the gate agent is having a good day you'll be fine.

On the other hand, if they are having a bad day, they'll be impossible to deal with. On my most recent trip, I had a booking of BNE-MEL-NRT on QF to JL all on one PNR, one ticket issued by JL. The agent refuse to check through the luggage for me. She said because they are different airline. I pointed out that not only both are in OW alliance, it is in the same booking, same ticket. No luck. She said until recently they allowed it, but now they don't check through baggage for different airlines. We were forced to collect our luggage in MEL. I told her star alliance would allow it, she simply told me to fly with them then.

In the lounge, the more I think about it, the more I believe the agent was wrong as I could not see any recent changes about QF won't check through luggage to another airline (and it didn't make sense!) I spoke with the lounge agent. She pulled out the reservation then she said the reason was cuz JL is flying out a day later. Even though the departure time was 00:35, the layover was less than 24 hours, it was considered "overnight layover" so we still had to collect our luggage.

Over all it ruined our brief layover in MEL as we had to stroll around the city with 2 huge suitcases.

Agent was wrong. Same PNR is the key there, alliance makes no difference.

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By Forever_red | Apr 09, 2018, 01:27 PM
is this a one world limitations? I travelled on 2 different tickets last month with a layover in hk. one with royal brunei and another on eva air to taipei. there is no alliance between the 2 airlines.

No problem checking my luggage through to the final destination both ways.

I always thought only budget airlines won't do this.
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By Forever_red | Apr 09, 2018, 01:37 PM
is this a one world limitations? I travelled on 2 different tickets last month with a layover in hk. one with royal brunei and another on eva air to taipei. there is no alliance between the 2 airlines.

No problem checking my luggage through to the final destination both ways.

I always thought only budget airlines won't do this.

when in hongkong, i simply head to the transfer counters to check in for the connecting flights. There even have staff meeting us at the gate with sign board directing us to the correct transfer areas for our connecting flight airlines.

The transfer desk staff then asked for the baggage stubs and check to ensure the luggage checked through correctly before issuing us the boarding pass.

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By Dachie | Apr 11, 2018, 03:34 PM
Seeking advice on whether Malaysia Airlines will transfer luggage from Qantas flight in Singapore and opinion of safety and service on Malaysian these days. Is it worth taking Malaysian for status run.
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By BJVincent | Apr 11, 2018, 05:22 PM
We have experienced no issues since the change at DFW when flying on to IAH with AA after QF7 or return. Later this year we will be flying QF1 to LHR and four hours later with BA to Rome; QF call centre has said there will be no problems. Equally, our daughter is flying QF to Hawaii and then Alaskan to Seatle, and QF have assured her all will be well. Her return flight will be Seattle to San Francisco and then QF to Sydney, and again she has been assured by call centre all will be well. Let's see!
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By BJVincent | Apr 11, 2018, 05:27 PM
Seeking advice on whether Malaysia Airlines will transfer luggage from Qantas flight in Singapore and opinion of safety and service on Malaysian these days. Is it worth taking Malaysian for status run.

We flew with Malaysia from Sydney to Penang via KL last year, and all four flights were without difficulty. Two grandparents (us), two parents and one 3 yo grandchild. The temporary lounge in KL was pretty basic, but staff courteous. Believe the new lounge is terrific. Enjoy.
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By attimo69 | Apr 13, 2018, 09:02 AM
Checked with my Finnair ground-staff friend. Yes, correct, they will not check the baggage through all the way on TWO DIFFERENT PNRs. In Singapore however, the ground-staff are so good, that you will not have to go Landside to get your luggage, you just go to the appropriate transfer desk and they will retrieve your luggage from the belt and re-check it for you onto your next flight. (most airports don't do this however). My friend has not yet confirmed whether the fact that part of the journey is on a reward makes any difference to that.
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Bahram Boghraty

By boghraty | Apr 17, 2018, 01:07 PM
Thanks. I'm going to take a printout of the link RR posted above - At least the Qantas staff in Brisbane will have to follow their own rules and exemptions listed on the website. Sounds like the Finnair staff in Helsinki may not be so obliging on the way back, but I'll just do what you said with the transfer desk in Singapore.
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