Questions re Hong Kong Airlines

By CityRail | Jan 17, 2019, 11:48 PM
I am travelling to Kansai on Hong Kong Airlines tomorrow, being Velocity Gold member.

1. Can I get priority check in and boarding with HX?
2. I have 3 luggages outbound (and possibly 4-5 inbound), travelling on Economy with my parents who has no status on Velocity or HX. Can I get priority baggage for all bags?
3. Is there priority immigration available at KIX? Is it available for Velocity Gold member? If not, how long is the immigration queue?
4. I have a hotel booking at Izumisano that night. May I ask if I missed the last bullet train, how much would taxi cost to Izumisano Station?
5. Is there Uber available in Kansai? Is there any apps to call taxi in Kansai?
Thank you.
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By JBL | Jan 17, 2019, 11:50 PM
In regards to number 1, speaking from experience there is no priority check in or boarding even for VA WP. Same probably goes for 3.
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By djtech | Jan 18, 2019, 12:19 AM
1. According to the website, as a Velocity Gold member you are eligible for Priority Check-In and boarding.
2. If you checked them at the Priority desk, it is very likely the agent will apply the Priority tag to all the bags. If not, no harm in asking.
3. Unfortunately, KIX doesn't officially have a priority security line but often VIP services and special guests or disabled people can use a "fast lane".
4. Travel website should answer this.
5. Uber is only available in Tokyo and even then is only a taxi-hailing app. Any other questions on transport should be easily answered through travel websites.
Last edited by djtech at Jan 18, 2019, 12.21 AM.
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By pkjames | Jan 18, 2019, 01:37 AM
izumosano is a regular local train station, not a shinkansan station. it is very close to kix. taking a cab wont cost much
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By ChrisCh | Jan 18, 2019, 10:31 AM
Just on priority check-in, it's been open to Velocity Silver members and above since the middle of last year - you just join the business class queue, and if they have any doubts, there's a folder behind their desk that lists all the benefits for Velocity members by status, so they can look them up and confirm the rest of your benefits.
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John Harley

By Sam Butler | Jan 19, 2019, 07:18 AM
I did have a bit of trouble with Priority check in at Taipei, as the check-in agents are not Hong Kong Airlines staff and Eva Air staff (Hong Kong Airlines metal, Eva Air codeshare). They clearly were not trained for this. They kept trying to tell me Virgin is not a Star Alliance airline. It took them a bit to understand that Virgin has an agreement with Hong Kong Airlines. But they still didn't tag by bag priority. Virgin really should bring this up with Hong Kong airlines to fix.
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By Brett77 | Jan 19, 2019, 08:47 AM
Am i the only one in thinking ...................... LOLS.
Look - your on Hong Kong Airlines owned by the HNA group owned by the CCP.
You will get what your given and you will not question anything.
I would strongly urge you to just go with the flow and don't expect anything other than the clearly outlined rules of your fare.
Don't even try and get away with extra luggage on an economy ticket as they will arrest you.
Priority immigration? in Japan? not needed as the Japanese are highly efficient and you will get through in no time at all.
As for Kansai to Izumisano um, its 10km away - there are no bullet trains that service Kansai.
Get a taxi from the dedicated taxi ranks at the airport. Trust me Japanese taxis are like limousines for bargain prices. you will be fine.
All the best for your travels.
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