A nationwide survey of Australian travellers has seen Virgin Australia pull ahead of Qantas in the 'satisfaction stakes'.
The latest Roy Morgan Domestic Airline Satisfaction Report shows Virgin Australia perched at 84.7% against Qantas' 80.2%.
Most significant, however, is that over the last four months Virgin has climbed back to the same high rating it enjoyed during the Red Roo's worst days of late 2011 to early 2012, following the unprecedented global grounding of Qantas in October 2011.
The rolling results of the survey also show that from December 2010 to September 2012, Jetstar has only once nudged north of a 70% customer satisfaction rating.
More of a shocker? Jetstar is now challenged by Tiger Airways, which has rebuilt its performance since the low-cost carrier was grounded by Australia's air safety regulator CASA for some six weeks from July 2011.
On the international front, Singapore Airlines and Air New Zealand leave Aussie travellers the happiest – click here for details.
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About David Flynn
David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.
1 on 16/10/12 by AusFlyer