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Virgin Australia clarifies access for Singapore Airlines lounges

By David Flynn     Filed under: singapore airlines, krisflyer, Virgin Australia, SilverKris Lounges, Velocity Rewards, Velocity Frequent Flyer, KrisFlyer Gold Lounges

With the Virgin Australia / Singapore Airlines alliance now in full swing, including reciprocal 'earn and burn' privileges as of next week, Virgin has moved to clarify which SQ lounges are available to its Velocity frequent flyers and other travellers.

Here’s what you need to know.

At Singapore Changi Airport

If you're travelling in economy but are a Gold or Platinum member of Virgin Australia Velocity, you have access to SQ’s KrisFlyer Gold Lounge (that includes the recently-renovated one in Changi T2 which doesn’t even have toilets, let alone showers).

Only passengers travelling in Business Class or First Class on a Singapore Airlines-operated flight or Virgin Australia flight are allowed entry to the swankier SilverKris Lounge.

(Yes, the naming seems odd – in SQ-world the SilverKris lounge is better than the KrisFlyer Gold lounge. Got it?)

Virgin’s website had previously said that Velocity Platinum and Gold members receive “complimentary entry into Singapore Airlines’ SilverKris Lounge, at airports worldwide”.

It’s been updated this week to specify “KrisFlyer Gold Lounges at Changi Airport” for Velocity Gold and Platinum members travelling “in Economy Class on Singapore Airlines.”

At other airports worldwide

Virgin Australia Velocity Gold and Platinum cardholders can get into any of SQ’s SilverKris Lounges around the world when flying with Singapore Airlines, regardless of ticket class – provided it’s a Singapore Airlines-owned and operated lounge.

This includes lounges at Sydney, Melbourne, Brisbane, Adelaide and Perth plus Bangkok, Hong Kong, Kuala Lumpur, London, Manila, San Francisco and Taipei.

Naturally the lounges of Star Alliance partners are off limits, as are 'contracted lounges' run by a third-party.

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About David Flynn

David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.

 

Have something to say? Post a comment now!

1 on 14/12/11 by williamsusanto

It has to be Krisflyer gold lounge at T3, when rest room is not available, not T2. Currently SIlver Kris Lounge at T2 for Business Class paxs under renovation. For Krisflyer gold or other alliance & partner equivalent status, your access to T2 Lounge is at Premier Lounge, not Silver Kris Lounge. This Premier Lounge at T2 provides you with full rest room & shower.

Please edit your comment as I believe it is misleading for yuour information.

1 on 14/12/11 by John

You'll find that the T2 SilverKris renovation is now fully complete, with the updated First Class section the last part to be finished. 

At the completion of the business class side renovations, frequent flyers with lounge access not travelling in First and Business Class were moved to the T2 KrisFlyer Gold lounge, not the SATS Premier Lounge.

(That's confirmed by a check of the Star Alliance loungefinder for a hypothetical Lufthansa Miles&More Senator-level frequent flyer departing Singapore for Frankfurt in economy.)

If you have a source for any other information, we'd be interested to see it.

2 on 23/12/11 by sagidec

Looks like the Platinum Velocity really does not perk up when using partner lounges. Just using the same lounge as a business class ticket holder.

3 on 10/9/12 by Chris Tudehope

If I'm flying ADL-DPS as a DJ Gold, should I assume I don't get access to the SQ SilverKris post-passport control? And no access to their partner lounge in PEK when actually flying SQ? (yes, I'm hopping around a bit...)

4 on 17/2/13 by defaultuser

FYI was travelling over the Christmas holidays with a stopover at SFO on Singapore Airlines with a Velocity Gold Card and was refused entry from their Silver Kris lounge because of a revised entry policy due to their recent switch to the A380.  

Singapore Krisflyers were redirected to the Star Alliance lounge, however as a Velocity member was left high and dry.  Beware if passing through SFO on Singapore!

5 on 16/2/14 by Jarrad

I'm flying from perth to bali in virgin business class I don't have gold or platinum just the business class boarding pass can I still get in

 

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