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Travelling Amsterdam, London, HK o/n, Perth in First, missed the CX connection at Hearthrow due to operational limitations due to high winds. BA put us into the (then) Concorde Lounge for six hours, then gave us 20minutes notice to get to the gate. Great flight to HK in BA First, but upon arrival...
Jan 25, 2013, 03.06 PM / How to complain to an airline — and get results
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