Earlier today we reported on the latest customer satisfaction figures for Australian airlines, based on polling conducted by Roy Morgan Research, which saw Virgin Australia closing the gap on Qantas.
Roy Morgan casts a wide and decidedly mainstream net, which got us to wondering how Australia's most frequent flyers – the people with a very high degree of exposure to each airline – felt in the satisfaction stakes.
After all, so much can vary from one flight to the next. There are also on-the-ground factors ranging from lounges to frequent flyer schemes.
So as 2011 winds down we're asking AusBT readers to look back on the year – and comment on their own satisfaction, or otherwise, in the Qantas v Virgin stakes.
Which airline has done right by you through 2011 and has earned your business going into the new year? Has your experience of Qantas or Virgin Australia noticeably changed over this tumultuous year? Or are both falling short of the mark?
Have your say in the comments box below or join the converstation on Twitter – we're @AusBT!
About David Flynn
David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.