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How Qantas & Virgin’s not-so-frequent flyers enjoy a soft landing

By David Flynn     Filed under: qantas, Qantas Frequent Flyer, status, Virgin Australia, Velocity Frequent Flyer, business travel basics

You’re a Platinum, Gold or Silver-class frequent flyer with Qantas or Virgin Australia.

And while you’ve been enjoying the perks of your status, you’ve simply not done enough flying over the 12 months of your membership to keep that shiny card for the coming year.

Fear not: you won't be kicked all the way to the lowest slot on the frequent flyer food chain.

Welcome to the ‘soft landing’. If you’re new to business travel, it’s a pleasing and very welcome surprise.

How 'soft landings' work

With both Qantas and Virgin Australia, travellers who don’t chalk up the necessary number of status credits to retain their current frequent flyer level just move down to the next rung on the ladder: so Platinums step down to Gold, and Golds shuffle down to Silver.

(Bad news for status-lacking Silvers, however: you're headed to entry-level Qantas Bronze or Velocity Red, which are both entitlement-free zones.)

This applies no matter how few status credits you actually earn during that preceding 12 months.

In the case of Qantas, which has a top tier known as Platinum One, members who fail to fly often enough fall back to Platinum.

(Note that it takes fewer status credits to retain a level of membership than to initially reach it. For example, flying with Qantas you’ll need to earn 700 status credits in a 12 month period to reach Gold but only 600 to retain that status.)

Sometimes you’ll even retain your current high status for another year, gratis, rather than be bumped down a notch.

Qantas has been known to give frequent flyers a one-year period of grace so they can stay at their current level, although it’s not something you should ever count on: if you definitely want to keep your status you should keep flying.

For more on the specifics of how status credits slot into each airline’s frequent flyer scheme, click here for Qantas and here for Virgin Australia.

Our Business Travel Basics series of articles is designed to give newcomers an introduction to the world of the frequent flyer.

Get the latest updates for business traveller and frequent flyers: follow @AusBT on Twitter.

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About David Flynn

David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.

 

Have something to say? Post a comment now!

1 on 18/10/12 by Air172

I fell short of maintaining silver by 5 status points, but Velocity didn't drop me down, they kept me at the same status. So there must be a bit of give in the rules. 

2 on 18/10/12 by Peggy

Qantas has allowed me to retain Gold when I was short on status credits, but was booked on international Business in the upcoming month  It's worth a phone call to confirm, though.

3 on 18/10/12 by Deshi

I think virgin velocity has much softer landing than qantas ff. Virgin allows its frequent flyers to upgrade to same status in a depreciating sc points over time.

I was virgin gold and last june i needed another 200sc to retain gold, but since i didnt travel much during that time, virgin pushed me down to silver tier in july but also given me time to regain and upgrade to gold again. 

Future upgrade opportunities

Activity required on or before

Status Credit balance based on the last 12 months*

Status Credits required to  upgrade to Gold

26 Jan 2013

300

200

13 Feb 2013

290

210

14 Feb 2013

270

230

24 Jun 2013

250

250

20 Aug 2013

10

490  

Where as for Qantas, all the SC points expires on the day status tier revision date every year and resets to Zero and you have to start from 0 for the next revision.

on my opinion Virgin velocity is much better than Qantas for not so frequent flyers like my self.

1 on 18/10/12 by Deshi

My appologies, for copying and pasting a table from virgin. new to comment posting.

 

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