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Garuda: Jakarta-Amsterdam-London Boeing 777 flights from September

By David Flynn     Filed under: Boeing 777, london, Amsterdam, Kangaroo Route, Garuda Indonesia

Garuda Indonesia will begin its long-awaited Boeing 777-300ER Jakarta-London flights on September 8, albeit with a stop-over in Amsterdam.

The airline's direct Jakarta-Amsterdam service, which took wing this weekend, bypasses Garuda's previous fuel stop at Abu Dhabi  due to the extended range of the Boeing 777-300ER jet compared to the Airbus A330s which previously plied the route.

Garuda says that Amsterdam is now the airline's hub "for Europe and beyond."

"The opportunities presented by the established SkyTeam hub at Amsterdam are too significant to pass up, as it will be an alternative gateway for passengers who wish to travel beyond Europe" explains Garuda Indonesia CEO Emirsyah Satar.

Amsterdam is home port to Garuda's SkyTeam partner KLM, with connections to the UK and Europe.

However, as of September 8, Garuda's Boeing 777-300ER will continue from Amsterdam through to London's Gatwick airport, and then return to Amsterdam for the final long leg home to Jakarta.

It's a far cry from Garuda's previous plans to  tap into the Kangaroo Route between Sydney and London via Jakarta, which was meant to showcase the new flagship Boeing 777-300ER fleet and mark another step in the airline's efforts to present itself as "a global player" in the words of CEO Satar.

This shuffle also saw the promised Boeing 777-300ER upgrade for Sydney-Jakarta axed, with that route now remaining on an Airbus A330.

At least Garuda's Boeing 777-300ER will make the Jakarta-Amsterdam-London flight more comfortable than its older Airbus A330, especially for those in the new first class cabin with a chef on call.

There are eight first class suites.

The suites are arranged in a 1-2-1 layout – the middle pair have a slide-up screen for privacy if you're flying solo, but it also makes for a good companion arrangement when you're travelling with a friend.

Each seat gets a 23 inch screen with full video-on-demand.

You’ll also find a personal wardrobe for each passenger...

... and ample storage space in a concealed compartment under the armrest.

The wide seats recline into a fully flat bed.

At the not-so-pointy end of the plane are 38 ‘Executive Class’ business class seats.

These are a more familiar design – they’re the staggered Solstys model from EADS Sogerma, which we most recently saw on Thai Airway’s new Airbus A380.

Down the back of the bus are 268 economy seats in a 3-3-3 layout.

From tip to tail, Garuda’s Boeing 777-300ER boasts wireless Internet and live TV including English Premier League matches.

This video from Garuda presents the highlights of its Boeing 777-300ER passenger experience.

Garuda Indonesia also plans to add new direct routes to Manila and Mumbai this year.

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About David Flynn

David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.


Have something to say? Post a comment now!

1 on 18/3/14 by bryce05

What an embarrassment...

1 on 18/3/14 by KG

Agreed, all the noise on the CGK-SYD route starting, the subsequent runway issues and delays, the news on the LGW route and now the change again to ditch the SYD and change LGW to AMS are not showcasing an airline that knows what they're doing... Mind you, running an airline isn't easy (ask mr Joyce! ;))

Still would like to experience their product, especially F looks amazing, shame we have to slum it in C from SYD to CGK...

2 on 21/3/14 by AMR

 And inconvenience.

  In early Feb Garuda offered a small number of tickets for the Syd/LGW rtn cheaper than even the Chinese carriers.  So looking to book 5 adults for a Dec14/Jan15 holiday I duly booked   looking forward to what appeared to be the fastest trip to London (total time) available at a great price in a virtually new B777.

  Early March, checking as you do, to see if our deal was still the best going I was horrified to find the leg CGK-LGW had now moved 15 hours later (so a 16.5hr layover at the airport) and the SYD-CGK rtn leg had changed (both coming and going) from B777 to an old A330.

  So I rang to find out what was going on and was told that they'd take my details and call me back as the new times were not final and would be changed in a week or 10 days.

  Needless to say AusBT has beaten them.

  Refund request shortly - but major issue - there was a second very good deal (but extra 65 minutes each way on older aircraft) available which as expected sold out.

  Compensation perhaps?

2 on 18/3/14 by DK

it was too good to be true.

3 on 19/3/14 by JA

This reminds me of the time when MAS promised a Sydney to London, A380 direct service which was also ditched... 

4 on 22/3/14 by Frank

My brother-in-law in Sydney booked a Garuda flight which came on the market at an excellent price unexpectedly in December, to meet up with us from Perth in London in June.  About a month ago he was contacted to be told that the flight had been cancelled, and that refunds were not being contemplated. He is still trying, but they are not making things easy.  This article reveals the real story it would  seem...

1 on 24/3/14 by AMR


   ask him whether he contacted garuda directly or is going through a TA or TA web site.  I contacted Garuda directly on 02 9334 9943 and asked top speak with the supervisor, Keshmira.  She was very professional and said that a FULL REFUND is available (for me).

  So went back to internet site phone number they first tried a $100 per ticket fee as well as possible 'airline deductions as well' before agreeing that FULL refund with no service charge will be happening.  Likely 4 week waiting time though (billing cycle).

  Mentioning Transport Ombudsman can be kept as a card up the sleeve.

5 on 2/6/14 by seanpodge

Can you buy a ticket for just the AMS-LGW sector? Would certainly be the most comfortable way to do it outside a private jet.

1 on 2/6/14 by Chris_PER

The turn around in AMS would be longer than the leg itself! So personally i would just make do with easyJet!

2 on 5/8/14 by Ricardo

I booked a Amsterdam - London Gatwick flight for february 2015 for € 101,00 return. Not much more than Easyjet. Just a few euros more. 

6 on 5/8/14 by Ricardo

I have flown the B 777-300 non stop to Amsterdam not long ago. Despite the great service offered, we should NEVER take the Management of Garuda Indonesia serious when they announce another "improvement". Very quick  "Visa on Board" on eroute from Amsterdam  was canceled. They announced services to Auckland..delayed,  if not canceled. Airbus A 380 considerations....canceled. The only good thing is the non stop service to Amsterdam. 


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